FAQs

• Difference between Comfort classic and Comfort Ultimate Care products?

  Comfort Ultimate Care contains PRO-FIBRE technology which helps protect clothes against damage caused by washing.

  Comfort Ultimate Care has an ultra-concentrated formula saving 34% more plastic with smaller bottles than other Comfort fabric conditioners.

  The concentration of Comfort classic and Comfort Ultimate Care differs. This means that there are different dosing instructions for these products.

  For Comfort classic: pour a 35mL dose straight into the correct compartment of your washing machine drawer along with your favourite laundry detergent. Do not pour directly on to fabrics.

  For Comfort Ultimate Care: pour a 15mL dose straight into the correct compartment of your washing machine drawer along with your favourite laundry detergent. Do not pour directly on to fabrics.

• Is Comfort packaging recyclable?

  Comfort Ultimate Care comes in a bottle made of 100% Recycled & Recycled Plastic*, so it’s not just your clothes that love it but the planet too.

  *excluding cap and spout

  The Comfort classic range is 100% recyclable*.

  *excluding sleeve

• IS COMFORT A DETERGENT OR FABRIC CONDITIONER?

  Comfort is a fabric conditioner. For expert cleaning tips and advice on why to use fabric conditioner, Cleanipedia will have the answers.

• HOW SHOULD I USE AND STORE MY COMFORT?

  We recommend the following steps to ensure you get the best results out of our products:

  • Always use the correct dose (see the instructions on the label to check).

  • Add the product to the correct compartment of your washing machine - fabric conditioners work best if added in the rinse cycle. They do not work so well if added in the main wash cycle, if you're not sure which the correct compartment is, please check your manual. 

  • To get the best results from your fabric conditioner, try to use within 3 months of purchase. This will help to ensure that you get fabulously soft and great smelling clothes.

  • Store bottles of fabric conditioner at room temperature out of direct sunlight. 

  • Only use the dosing cap for Comfort, not for any other detergents. Even just one drop of fabric washing liquid can cause your fabric conditioner to thicken so much it cannot be used.

  •  As Comfort can thicken naturally over time, storing large amounts is not advised. Try not to buy too many bottles at once in order to avoid this.

• DOES COMFORT CONTAIN ANIMAL INGREDIENTS?

  Our products may contain animal derived ingredients from normal sustainable animal husbandry, farming or fishery practices such as milk, honey, lanolin, silk etc.

  Products may also contain processed and denatured animal by products with established uses such as tallow, keratin, collagen, elastin etc.

  In most cases this is because the ingredient performs a function for which there is no suitable alternative available. Animal welfare is an important social and ethical issue.

  As part of our Sustainable Agricultural Code we work with suppliers to continuously improve the sourcing of agricultural ingredients.

• HOW DO I MAKE MY TOWELS SOFT?

  It is natural for your towels to become harder over time. This is primarily due to overdrying the natural fibres or under dosing the fabric conditioner over a period of time. The under dosing allows natural mineral salts from the water to deposit back into fibres during rinsing which eventually leads to the hard and coarse feeling.

  The best way to restore towels to a soft condition is to give them a short soak in a solution of water softener (eg Calgon) using 2 tablespoons of softener to a gallon of water. This will release any build up of minerals in the fibres. More information can be found on Cleanipedia.

• ARE COMFORT PRODUCTS SUITABLE FOR SEPTIC TANKS?

  There is nothing in the formulation of any modern household products that could harm the action of a septic tank, cess pit or soakaway drainage system.

  Since 1964, all detergent based products available in the U.K. have used biodegradable ingredients, which means that they break down relatively easily into harmless waste once they enter a sewage system.

  The main reason for drainage systems breaking down is due to the far higher volume of waste water entering them than they were originally designed to handle.

  Many septic tanks, cess pits or soakaways were constructed before the introduction of automatic washing machines, dishwashers and even flush lavatories, all of which use a considerable volume of water.

  For this reason, these drainage systems will require more regular maintenance than was necessary in the past.

• DOES COMFORT CONTAIN LIMONENE?

  This depends on the product. Please visit our website here to find out more about what is in our products.